At Wilson Design Associates, we take immense pride in the long-standing relationships we’ve built with our clients. While we know we deliver outstanding work – because our clients often tell us so – many simply see us as their trusted creative partner. Whether it’s a business card for a new team member, an eye-catching online lead magnet, a brand-new website, or just a brainstorming session for a direct mail campaign, we’re the team they turn to time and again.
Our client base is as diverse as our work, spanning solopreneurs to national organisations. This breadth of experience across multiple industries gives us valuable insights, allowing us to bring fresh, tested ideas to the table. Many of our clients have been with us for years, and in some cases, decades. In fact, we’re about to celebrate 20 years of collaboration with one of our longest-standing clients – Serco!
Serco Environmental Services has partnered with us since the early 2000s, and over the years, our working relationship has become almost telepathic. At times, their design briefs are little more than a few words, yet we instinctively know what they need. This is a testament to the strong connection we’ve developed with their internal marketing team, led by Helen Gardner, their Communications Manager – who is known for needing things ‘yesterday’! With tight deadlines often the norm due to last-minute decisions and external factors, we’ve become experts in delivering high-quality creative work under pressure.
Over the years, we’ve worked on an extensive range of projects for Serco, from small-scale A6 cards to full-scale RCV vehicle liveries. From farewell party posters to direct mail campaigns reaching 190,000 residents, there’s little we haven’t tackled for them.
Helen shares her thoughts on working with us: “We have worked with Wilson Design Associates for many years and cannot recommend them highly enough. Steve understands us and our brand inside out – nothing is too much trouble for him. He is innovative and goes out of his way to turn jobs around for us with incredibly tight deadlines when we need him to, always with professionalism and a big smile.”
Our relationship-building approach doesn’t just stop at one company. In previous years, we collaborated closely with Robin Davies, then Business Development & Bids Director at Serco, supporting the creative elements of their bid processes. When Robin moved on, he took us with him—relying on us as his go-to creative partner across four different companies. Robin had this to say: “I’ve been a client of Wilson Design Associates for more than 17 years, taking Steve with me as my go-to partner for design, print, and so much more, across four different companies. Steve is a first-class business partner – professional, responsive, and creative, never missing a deadline. His aftercare and support are second to none, and for him, this isn’t just a job – it’s a vocation, an obsession, and a lifelong passion. His work has been instrumental to my personal career success and to the success of the organisations I’ve worked with.”
If you’re looking for a trusted design partner who will truly understand your brand, deliver high-quality work, and support your business as it grows, let’s have a chat.
Could we be your "go-to-guys"? Let's talk!